TouchBistro Review - Jun 2024

Shlomi Lavi

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What is TouchBistro?

TouchBistro is a leading restaurant management software that offers a comprehensive solution to streamline operations and enhance the overall guest experience. Launched in 2010, TouchBistro has quickly gained a reputation as a reliable and user-friendly platform for restaurants of all sizes.

The software boasts a range of features that cater to the specific needs of the restaurant industry. Some of its key features include tableside ordering, menu management, staff management, inventory tracking, real-time reporting, and integrated payment processing. With these tools, restaurant owners can efficiently manage their operations and improve efficiency.

TouchBistros user interface is intuitive and easy to navigate, making it simple for staff members to learn and use the software effectively. The software is designed to be user-friendly, with a clean and modern interface that enhances the overall user experience.

TouchBistro has received industry recognition for its innovative approach to restaurant management. The software has won several awards for its functionality and performance, solidifying its position as a top choice for restaurant owners.

In terms of security, TouchBistro meets industry standards and certifications to ensure that customer data is protected. The software implements robust security measures to safeguard sensitive information and prevent unauthorized access.

TouchBistro offers both cloud-based and on-premise deployment options, giving users the flexibility to choose the setup that best suits their needs. The software can typically be implemented within a few weeks, depending on the size and complexity of the restaurants operations.

Who is it best for?

TouchBistro Restaurant POS software is best suited for small to medium-sized restaurants. This software is designed to streamline operations in the food and beverage industry, making it ideal for cafes, bars, food trucks, and small to medium-sized restaurants.

Small restaurants with a limited number of tables and menu items can benefit from TouchBistros user-friendly interface and affordable pricing. Medium-sized restaurants with multiple locations can also take advantage of TouchBistros ability to centralize operations and provide real-time insights into performance.

TouchBistro is particularly popular among independent restaurant owners and small restaurant chains looking to improve efficiency, increase table turnover, and enhance the overall dining experience for their customers. The softwares features such as table management, menu customization, and real-time reporting cater to the specific needs of the restaurant industry.

Main features and functionalities

TouchBistro Restaurant POS software can help your business in several ways. Here are some of the benefits:

1. Improved efficiency: TouchBistros intuitive interface makes it easy to navigate, allowing your staff to process orders faster and more accurately. This can lead to faster table turnover, increased revenue, and happier customers.

2. Better customer service: With features like digital menu displays and mobile ordering, TouchBistro makes it easy for your customers to browse your menu and place orders. This can lead to a better overall dining experience, resulting in repeat business and positive reviews.

3. Streamlined operations: TouchBistros inventory management and reporting tools help you keep track of your ingredients and sales, allowing you to make data-driven decisions about your menu and operations. This can help you reduce waste, optimize your menu, and increase profitability.

4. Mobile functionality: TouchBistro offers a range of mobile features, including mobile ordering and payments, which can help your staff serve customers more efficiently and effectively. Additionally, TouchBistros cloud-based platform means you can access your data and manage your restaurant from anywhere, at any time.

Overall, TouchBistro can help your business run more smoothly, increase revenue, and provide a better dining experience for your customers.

What is the actual cost?

TouchBistro Pricing

TouchBistro offers flexible pricing plans based on business size and needs. For a single user the cost starts at $69 per month which includes basic features. For 10 users the price is around $350 per month offering more advanced functionalities. The cost for 100 users is approximately $1000 per month suitable for larger establishments. For global enterprises TouchBistro provides custom pricing based on requirements.

Cost of Implementation

TouchBistro implementation process is relatively straightforward and can usually be completed within a few days to a week. The average cost of implementation varies depending on the business size ranging from $500 for small businesses to $5000 for larger enterprises.

Cost of Customization

TouchBistro offers optional customization services for businesses looking to tailor the software to their specific needs. The expected cost of customization starts at $500 for small businesses and can go up to $5000 for larger enterprises depending on the level of customization required.

Cost of Training

TouchBistro provides training sessions for users to ensure they are proficient in using the software. The expected cost of training ranges from $100 for small businesses to $1000 for larger enterprises depending on the number of employees requiring training.

Hardware/Servers/Migration Fees

TouchBistro does not require any specific hardware or servers to operate. However there may be one-time fees for additional hardware such as receipt printers or card readers which can range from $100 to $500 per device.

Other Costs

Other potential costs to consider with TouchBistro include add-on features or integrations that may come at an extra cost. These could include online ordering integrations accounting software connections or loyalty program add-ons which can vary in price depending on the specific integration.

ComparesTo pricing score is 3.2 out of 10 (10 is most expensive). Access ComparesTo pricing guide for TouchBistro. You can also find here pricing information from TouchBistro's website.

Pros

• TouchBistro can be operated in offline mode.
• The software offers a high level of functionality within its user interface.
• End-users can easily add to menu items and change prices.
• TouchBistros inventory management system is more comprehensive than many of its competitors. The software allows for detailed tracking of stock levels, ingredient costs, and waste, helping businesses to minimize losses and optimize profits.
• TouchBistro offers a wide range of reporting features that provide valuable insights into a business performance. From sales reports to menu analysis, the softwares reporting capabilities make it easy for businesses to identify areas for improvement and make data-driven decisions.

Cons

• While TouchBistro does integrate with many third-party apps and services, its list of available integrations is not as extensive as some competitors. This may limit a business ability to customize its POS system to meet its unique needs.
• While TouchBistros interface is user-friendly, some of its more advanced features, such as customizing menu layouts or setting up detailed inventory tracking, may require more extensive training or technical expertise.
• TouchBistro is priced higher than some of its competitors, particularly for larger businesses or those with multiple locations. This may make it less accessible for smaller businesses with limited budgets.

How it stacks up?

TouchBistro vs. Toast

TouchBistro is known for its affordable pricing, starting at $69 per month per terminal, while Toast starts at $79 per month per terminal. TouchBistro offers a user-friendly interface with features like tableside ordering and menu management, whereas Toast focuses more on online ordering and delivery management.

Pros of TouchBistro include its robust reporting and analytics tools, while Toast is praised for its loyalty program and gift card capabilities. TouchBistro typically caters to small to medium-sized restaurants, while Toast is popular among larger establishments.

Both TouchBistro and Toast have intuitive user interfaces for both desktop and mobile devices, making it easy for restaurant staff to take orders and manage operations on the go. In terms of integrations, TouchBistro integrates with QuickBooks, Xero, and 7shifts, while Toast integrates with Chowly, Grubhub, and Bevager.

When it comes to scalability, TouchBistro can serve restaurants of varying sizes, while Toast is better suited for larger restaurant chains. In terms of security, both software solutions offer robust security features to protect customer data and payment information.

Reporting and analytics are strong suits for both TouchBistro and Toast, with popular reports including sales summaries, menu item performance, and labor cost analysis.

TouchBistro vs. Lightspeed Restaurant

TouchBistro is more cost-effective than Lightspeed Restaurant, with pricing starting at $69 per month per terminal compared to Lightspeeds starting price of $69 per month per user. TouchBistro offers features like tableside ordering and reservation management, while Lightspeed is known for its inventory management and CRM capabilities.

Pros of TouchBistro include its user-friendly interface and robust reporting tools, while Lightspeed is praised for its advanced inventory tracking and customer relationship management features. TouchBistro typically serves small to medium-sized restaurants, while Lightspeed caters to larger establishments.

Both TouchBistro and Lightspeed provide intuitive user interfaces for desktop and mobile devices, making it easy for restaurant staff to navigate the software. TouchBistro integrates with QuickBooks, Xero, and 7shifts, while Lightspeed integrates with QuickBooks, Xero, and Moneris.

TouchBistro is scalable and can accommodate restaurants of varying sizes, while Lightspeed is better suited for larger restaurant chains. Both software solutions prioritize security and offer features to protect customer data and payment information.

Reporting and analytics are robust for both TouchBistro and Lightspeed, with popular reports including sales trends, customer insights, and inventory analysis.

TouchBistro vs. Revel Systems

TouchBistro is more cost-effective than Revel Systems, with pricing starting at $69 per month per terminal compared to Revels custom pricing model. TouchBistro focuses on features like tableside ordering and menu management, while Revel emphasizes its advanced CRM and employee management capabilities.

Pros of TouchBistro include its user-friendly interface and robust reporting tools, while Revel is known for its CRM and employee scheduling features. TouchBistro typically caters to small to medium-sized restaurants, while Revel targets larger establishments.

Both TouchBistro and Revel offer intuitive user interfaces for desktop and mobile devices, making it convenient for restaurant staff to use the software. TouchBistro integrates with QuickBooks, Xero, and 7shifts, while Revel integrates with QuickBooks, Xero, and Mailchimp.

TouchBistro is scalable and can accommodate restaurants of varying sizes, while Revel is better suited for larger restaurant chains. Both software solutions prioritize security and offer features to safeguard customer data and transactions.

Reporting and analytics capabilities are strong for both TouchBistro and Revel Systems, with popular reports including sales performance, employee productivity, and customer retention metrics.

Frequently Asked Questions (FAQs)