Smartwerks Review - Jun 2024

Shlomi Lavi / updated: Jun 01, 2024

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What is Smartwerks?

Smartwerks is a comprehensive software solution designed for small and medium-sized businesses to streamline their operations and increase efficiency. Launched in 2013, Smartwerks has quickly gained popularity for its user-friendly interface and robust features.

The software boasts a wide range of features that cater to various business needs, including inventory management, point of sale, customer relationship management, reporting and analytics, employee management, and e-commerce integration. Its intuitive dashboard allows users to easily navigate through different modules and access real-time data to make informed business decisions.

Smartwerks is cloud-based, offering users the flexibility to access the software from anywhere with an internet connection. The vendor, SmartwerksUSA, has a solid reputation for providing excellent customer support and continuously updating the software with new features and improvements based on user feedback.

In terms of security, Smartwerks adheres to industry standards and certifications to ensure data protection and compliance. The software employs encryption protocols, regular data backups, and access controls to safeguard sensitive information.

While Smartwerks does not currently have AI features, it offers a range of advanced capabilities to help businesses streamline their operations and improve productivity. The implementation time for the software can vary depending on the size and complexity of the business, but users can typically expect a smooth transition with the help of the vendors support team.

Who is it best for?

Smartwerks Jewelry Store POS software is ideal for small to medium-sized jewelry stores looking to streamline their operations and improve customer service. This software is designed specifically for businesses in the jewelry industry, offering features such as inventory management, customer relationship management, and sales tracking tailored to the unique needs of jewelry retailers.

Small jewelry stores with a limited budget can benefit from Smartwerks POS software as it offers affordable pricing plans and can be easily scaled as the business grows. Medium-sized jewelry stores looking to enhance their efficiency and provide a seamless shopping experience for their customers can also leverage the advanced features of this software.

With its specialized tools for managing precious gems and metals, tracking sales performance for high-value items, and generating detailed reports for informed decision-making, Smartwerks Jewelry Store POS software is a valuable asset for businesses in the jewelry industry looking to optimize their operations and drive sales.

Main features and functionalities

Smartwerks offer point of sale, accounting, inventory control, purchase order, sample reports, customer history features. The software is web-based and can be accessed from any web-based device. The point of sale part can help users to sell merchandizes quickly and manage sales order and delivery sales order. The accounting part can help users to manage general ledger, accounts payable, accounts receivable and banking. The inventory control feature can help users to categorize items by department, brand and product type to get better control over inventory.

Users can also monitor stock levels for all branches, view transaction history and check sales price level using inventory functions. The purchase order part comes with inquiry screens and PO receiving features. The sample reports part can help users to get daily sales report, branch sales ranking report, employee sales ranking report, sales summary report, inventory valuation report, AR cash receipts report, income statement and balance sheet. The software also offers on-site and offsite training if required.

What is the actual cost?

Software Price

Smartwerks Jewelry Store POS software offers three pricing plans: Basic Professional and Enterprise. The Basic plan starts at $99 per month for 1 user the Professional plan is $199 per month for up to 10 users and the Enterprise plan is customizable for larger businesses with more than 10 users. For businesses with 100 users the Enterprise plan is priced at $599 per month and for global enterprises with 1000 users custom pricing is available upon request.

Implementation Cost

Implementation of Smartwerks Jewelry Store POS software is relatively straightforward and can be completed within a few days to a week depending on the size of the business. The average cost of implementation ranges from $500 to $2000 for small to medium businesses while larger enterprises may incur higher costs due to additional customization and data migration requirements.

Cost of Customization

Customization options are available for Smartwerks Jewelry Store POS software at an additional cost. The expected cost of customization varies based on the specific needs of the business. Small businesses may expect to pay around $500 for basic customization while larger enterprises may invest upwards of $5000 for more complex and tailored solutions.

Cost of Training

Smartwerks Jewelry Store POS software offers training services at an additional cost to help businesses get up to speed with the system. The expected cost of training ranges from $200 for a small business with 1 user to $2000 for larger businesses with 100 users or more. Customized training programs can also be arranged for global enterprises at a negotiated price.

Hardware/Servers/Migration Fees

There are no specific one-time fees required for Smartwerks Jewelry Store POS software. However businesses may need to invest in compatible hardware such as barcode scanners receipt printers and cash drawers which can cost between $500 to $2000 depending on the businesss requirements.

ComparesTo pricing score is 2.6 out of 10 (10 is most expensive). Access ComparesTo pricing guide for Smartwerks. You can also find here pricing information from Smartwerks's website.

Pros

• Smartwerks is easy to implement and can accept credit cards, plus it helps users get funding from other sources if they need it
• There is a time clock included in the program that facilitates more precise employee time tracking
• Thanks to the work order feature, users will be able to store all of their notes in one place, which is fantastic for user care calls
• The POS software supports exporting the inventory information from existing inventory system to this POS solution via Excel spreadsheet
• The POS solution supports managing several locations and doesn’t require any server
• The software allows a very effective marketing campaign through loyalty rewards program, targeted mailing lists and email marketing.
• You can create and manipulate reports in a variety of methods because of high customization facilities.
• The software offers both deployment models of online and on premise deployment.
• Round the clock customer support service of the software includes blog, phone, FAQ, and instructional videos etc.
• Web based deployment option allows you to access the system from anywhere in the world.

Cons

• Does not have a price estimate or quotation feature would
• Smartwerk doesn’t offer any mobile dedicated app for iOS and Android users
• The implementation process of Smartwerk takes minimum 2 weeks for most single store operations
• The customer support of this POS solution doesn’t offer any 24/7 hours live phone support
• The POS solution doesn’t offer much customer relationship management features like other similar tools

How it stacks up?

Access a head to head analysis of Smartwerks vs alternative software solutions.

Smartwerks Jewelry Store POS software vs. Lightspeed Retail

Price: Smartwerks offers pricing plans starting at $70 per month, while Lightspeed Retail starts at $99 per month. Implementation costs for Smartwerks are not specified, whereas Lightspeed Retail offers implementation services at an additional cost.

Features: Smartwerks focuses on inventory management, customer relationship management, and sales reporting. Lightspeed Retail, in addition to these features, offers advanced analytics, employee management, and eCommerce capabilities.

Pros: Smartwerks is known for its user-friendly interface and excellent customer support. Lightspeed Retail is praised for its advanced reporting and analytics tools.

Cons: Smartwerks lacks some of the more advanced features found in Lightspeed Retail, such as eCommerce integration and in-depth analytics.

Typical Customers: Smartwerks is suitable for small to medium-sized jewelry stores, while Lightspeed Retail caters to larger retail operations across various industries.

Smartwerks Jewelry Store POS software vs. Vend

Price: Smartwerks starts at $70 per month, while Vends pricing begins at $99 per month. Implementation costs for Smartwerks are not specified, whereas Vend offers implementation services at an additional cost.

Features: Smartwerks focuses on inventory management, customer tracking, and sales reporting. Vend offers additional features such as multi-store support, eCommerce integration, and loyalty programs.

Pros: Smartwerks is known for its ease of use and robust inventory management capabilities. Vend stands out for its multi-store support and seamless integration with various eCommerce platforms.

Cons: Smartwerks may lack some of the more advanced features found in Vend, such as advanced reporting and employee management tools.

Typical Customers: Smartwerks is suitable for small to medium-sized jewelry stores, while Vend caters to retail businesses of all sizes across different industries.

Smartwerks Jewelry Store POS software vs. Shopify POS

Price: Smartwerks starts at $70 per month, while Shopify POS pricing begins at $29 per month. Implementation costs for Smartwerks are not specified, whereas Shopify POS offers implementation services at an additional cost.

Features: Smartwerks focuses on inventory management, customer relationship management, and sales reporting. Shopify POS offers additional features such as online store integration, multi-channel selling, and customizable receipts.

Pros: Smartwerks is praised for its simplicity and ease of use. Shopify POS is known for its seamless integration with Shopifys eCommerce platform and its mobile app.

Cons: Smartwerks may lack some of the more advanced eCommerce features found in Shopify POS, such as multi-channel selling and extensive customization options.

Typical Customers: Smartwerks is suitable for small to medium-sized jewelry stores, while Shopify POS caters to businesses of all sizes looking to integrate their online and offline sales channels.

Frequently Asked Questions (FAQs)