ShopKeep by Lightspeed Review - Jun 2024

Shlomi Lavi / updated: Jun 03, 2024

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What is ShopKeep by Lightspeed?

ShopKeep POS is a robust point-of-sale software designed for small and medium-sized businesses. Launched in 2008, it has gained a reputation for its user-friendly interface and comprehensive features.

The softwares main features include inventory management, sales reporting, employee management, customer relationship management, and integration with various payment processors. It also offers customizable receipts, gift card capabilities, and the ability to create discounts and promotions.

ShopKeep POS has received positive feedback from users online, with many praising its ease of use and customer support. The vendor, ShopKeep, has a solid reputation in the industry for providing reliable and innovative solutions for retailers.

The software meets industry standards and certifications, ensuring data security and compliance with regulations. It offers robust security measures to protect sensitive information, including encryption and secure payment processing.

ShopKeep POS does not currently offer AI features but is a cloud-based solution, allowing for remote access and automatic updates. Implementation time can vary depending on the size and complexity of the business, but typically takes a few days to a couple of weeks.

Who is it best for?

ShopKeep POS is ideal for small and medium-sized retail businesses looking to streamline their point of sale operations. Small businesses in industries such as boutique shops, cafes, food trucks, and small restaurants can benefit greatly from this software. Its user-friendly interface and robust features make it a perfect fit for businesses with a moderate volume of sales and inventory.

While larger retail chains or enterprises may require more complex and scalable solutions, ShopKeep POS caters to the specific needs of small to medium-sized businesses. Its affordability and ease of use make it a popular choice among independent retailers and small chains looking to enhance their customer experience and improve efficiency in managing sales and inventory.

With features such as inventory management, sales reporting, and customer relationship management, ShopKeep POS is designed to help small businesses thrive in a competitive market. By providing valuable insights and tools to optimize operations, this software empowers retailers to make data-driven decisions and grow their business effectively.

Main features and functionalities

Core point of sale capacities supplied by the software include barcode scanning, consignment, charge card processing, consumer background, support for several money, multiple settlement forms, receipt printing, and also tax obligation monitoring. The software supplies customer management services of customer info database, payment and also purchase history, and also targeted subscriber list etc.

Stock management features found on ShopKeep include barcode generation, stock category, inventory transfers, product lookup by quality, support for numerous vendors, purchase order administration, identification number project, supply tracking, and supplier database. Other capabilities consist of adjustable reporting, accounts payable as well as receivable, and also general ledger and so on.

What is the actual cost?

Software Price

ShopKeep by Lightspeed offers three pricing plans: Basic Essential and Advanced. The Basic plan starts at $49 per month per register when billed annually. The Essential plan is priced at $79 per month per register when billed annually. The Advanced plan costs $179 per month per register when billed annually. The pricing differs for different business sizes with options for 1 user 10 users 100 users 1000 users and global enterprise with discounts for larger volumes.

Implementation Cost

The implementation process for ShopKeep by Lightspeed is relatively straightforward and can be completed within a few days to a week depending on the business size and complexity. The average cost of implementation varies based on the business size with smaller businesses typically incurring lower costs compared to larger enterprises.

Cost of Customization

Customization options for ShopKeep by Lightspeed are available but come at an additional cost. The expected cost of customization varies depending on the extent of changes required and the business size/type. Small businesses may have lower customization costs compared to larger enterprises with more complex needs.

Cost of Training

ShopKeep by Lightspeed offers training resources and support to help businesses get started with the software. The cost of training can vary based on the business size/type and the level of training required. Small businesses may have lower training costs compared to larger enterprises that need more extensive training for their employees.

Hardware/Servers/Migration Fees

There are no specific one-time hardware fees associated with ShopKeep by Lightspeed. However businesses may need to invest in compatible hardware such as iPads or other devices to use the software effectively. Additionally there may be setup fees or onboarding costs for new customers but these are typically included in the overall pricing plans.

Other Costs

Other potential costs to consider when using ShopKeep by Lightspeed include payment processing fees additional integrations or add-ons and potential fees for customer support beyond the standard offerings. Its essential for businesses to factor in these additional costs when budgeting for the software to ensure full transparency and understanding of the total cost of ownership.

ComparesTo pricing score is 2.4 out of 10 (10 is most expensive). Access ComparesTo pricing guide for ShopKeep by Lightspeed. You can also find here pricing information from ShopKeep by Lightspeed's website.

Pros

• You can configure ShopKeep POS easily
• The software is very easy to use
• ShopKeep POS is not pricey

Cons

• The software has an Inferior inventory control system
• ShopKeep POS has a substandard financial reporting system

How it stacks up?

Access a head to head analysis of ShopKeep by Lightspeed vs alternative software solutions.

ShopKeep POS vs. Lightspeed Retail

Price: ShopKeep POS starts at $69 per month, while Lightspeed Retail starts at $99 per month. Lightspeed Retail may have a higher upfront cost due to additional hardware requirements.

Features: ShopKeep POS offers inventory management, employee management, and basic reporting. Lightspeed Retail provides more advanced inventory management features, customizable reporting, and integrated eCommerce capabilities.

Pros: Lightspeed Retail offers more robust inventory management features and a wider range of integrations compared to ShopKeep POS.

Cons: Lightspeed Retail may be more complex to set up and use compared to the user-friendly interface of ShopKeep POS.

Typical Customers: ShopKeep POS is suitable for small to medium-sized retail businesses, while Lightspeed Retail caters to larger retail operations with multiple locations.

User Interface: ShopKeep POS has a simple and intuitive interface for both desktop and mobile devices. Lightspeed Retail also offers a user-friendly interface but may have a steeper learning curve due to its advanced features.

Integration: ShopKeep POS integrates with QuickBooks, Mailchimp, and BigCommerce. Lightspeed Retail integrates with Xero, Shopify, and WooCommerce, among others.

Scalability: Lightspeed Retail is more scalable and can accommodate a larger number of users and a higher volume of transactions compared to ShopKeep POS.

Security: Lightspeed Retail has won awards for its robust security features, including PCI compliance and data encryption.

Reporting and Analytics: Lightspeed Retail offers detailed sales reports, inventory analysis, and customer insights. ShopKeep POS provides basic sales and inventory reports for monitoring business performance.

ShopKeep POS vs. Vend

Price: ShopKeep POS starts at $69 per month, while Vend starts at $99 per month. Vend may have additional fees for integrations and customer support.

Features: ShopKeep POS offers inventory management, employee management, and basic reporting. Vend provides advanced inventory tracking, multi-store management, and loyalty program capabilities.

Pros: Vend offers more advanced inventory management features and extensive customization options compared to ShopKeep POS.

Cons: Vend may have a higher learning curve and require more training for users compared to the user-friendly interface of ShopKeep POS.

Typical Customers: ShopKeep POS is ideal for small to medium-sized retail businesses, while Vend is suitable for businesses of all sizes, including enterprise-level retailers with multiple locations.

User Interface: ShopKeep POS has a simple and clean interface for both desktop and mobile use. Vend also offers a user-friendly interface but may be more complex due to its advanced features and customization options.

Integration: ShopKeep POS integrates with QuickBooks, Mailchimp, and BigCommerce. Vend integrates with Xero, Shopify, and WooCommerce, among others.

Scalability: Vend is highly scalable and can support businesses with multiple locations and a high volume of transactions, making it more suitable for larger enterprises compared to ShopKeep POS.

Security: Vend prioritizes data security and offers features such as GDPR compliance and data encryption to protect sensitive information.

Reporting and Analytics: Vend provides detailed sales reports, inventory insights, and customer analytics. ShopKeep POS offers basic reporting features for monitoring business performance.

Frequently Asked Questions (FAQs)