Heartland Point of Sale Review - Jun 2024

Shlomi Lavi / updated: Jun 03, 2024

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What is Heartland Point of Sale?

Springboard Retail is a comprehensive retail management software that offers a wide range of features to help businesses streamline their operations and improve efficiency. Launched in 2012, Springboard Retail has quickly gained popularity among retailers for its robust capabilities and user-friendly interface.

The softwares main features include inventory management, point of sale (POS) capabilities, customer relationship management (CRM), reporting and analytics, purchasing and receiving, and e-commerce integration. With these features, businesses can effectively manage their inventory, track sales performance, engage with customers, and make data-driven decisions.

Springboard Retail has received positive feedback from users for its intuitive user interface and customizable dashboards, making it easy for employees to navigate and access the information they need. The vendor, Springboard Retail, has built a strong reputation for providing excellent customer support and regularly updating the software with new features and improvements.

Users online sentiment towards Springboard Retail is mostly positive, with many praising its functionality and ease of use. The software has also been recognized in the industry, winning awards such as the Retail Management Software Leader by G2 Crowd and the FrontRunners for Retail Software by Software Advice.

Springboard Retail meets industry standards and certifications, ensuring that businesses can trust the software to adhere to best practices in data security and compliance. The software also offers robust security measures to protect sensitive information, including encryption, user permissions, and regular security updates.

Springboard Retail does not currently offer AI features, but it is a cloud-based solution, allowing businesses to access the software from anywhere with an internet connection. The implementation time for Springboard Retail can vary depending on the size and complexity of the business, but businesses can typically expect to be up and running within a few weeks to a few months.

Who is it best for?

Springboard Retail software is best suited for small to medium-sized retail businesses looking to streamline their point of sale operations. This software is ideal for businesses in the retail industry that have multiple locations or a growing online presence. Small businesses with a single store or a few outlets can also benefit from the features offered by Springboard Retail.

With its robust inventory management capabilities and real-time reporting features, Springboard Retail is well-suited for retail businesses in sectors such as apparel, footwear, specialty goods, and electronics. The software is designed to help retailers optimize their operations, improve customer service, and increase sales.

Whether you run a boutique clothing store, a shoe shop, or an electronics retailer, Springboard Retail can help you manage your inventory efficiently, track sales performance, and provide a seamless shopping experience for your customers. By utilizing this software, small and medium-sized retailers can stay competitive in todays fast-paced retail landscape.

Main features and functionalities

Heartland Point of Sale mostly focuses on point of sale, dashboard and reporting, inventory management, customer orders, purchasing and receiving and customer management features. The point of sale part offers multi-platform support, easy-to-use interface, high level statistics customer dashboard, sales rep tracking, multi-store inventory lookup, gift card issuance and redemption, sales tax calculation and collection and PCI compliant payments. The dashboards and reporting section offers real-time reporting, alerts and real time key performance metrics.

The multi-store inventory management offers creating items, importing in bulk with spreadsheet import tool, creating barcode labels, moving inventory and maintaining accurate inventory features. The software is equipped with comprehensive REST/JSON API to help developers build custom apps based on their retail platform. Moreover, the software is platform-neutral and works on mobile and desktop devices with an internet browser.

What is the actual cost?

Software Price

Heartland Point of Sale offers three pricing plans: Starter Pro and Enterprise. The Starter plan starts at $39 per month per location and is suitable for small businesses with basic needs. The Pro plan is priced at $79 per month per location and includes more advanced features for growing businesses. The Enterprise plan is designed for larger businesses and global enterprises with custom pricing based on specific requirements.

Implementation Cost

The implementation process for Heartland Point of Sale is relatively simple and can be completed within a few days to a week depending on the business size and complexity of requirements. The average implementation cost for small businesses ranges from $500 to $1000 while larger businesses may incur costs up to $5000 for implementation.

Cost of Customization

Customization options are available for Heartland Point of Sale with expected costs varying based on business size and specific customization needs. Small businesses may expect to pay around $200 to $500 for customization while larger enterprises could incur costs ranging from $1000 to $5000 or more.

Cost of Training

Training costs for Heartland Point of Sale also depend on the business size and training requirements. Small businesses may budget around $100 to $300 for training sessions while larger businesses and enterprises could invest $500 to $1000 in training programs to ensure staff proficiency.

Hardware/Servers/Migration Fees

Heartland Point of Sale does not require specific hardware purchases or one-time fees for software installation. However businesses should ensure compatibility with existing hardware to avoid any additional costs.

Other Costs

Additional costs to consider for Heartland Point of Sale include hardware upgrades or replacements ongoing technical support fees and potential fees for software updates or additional features. It is recommended to factor in these potential costs when budgeting for the software implementation and operation.

ComparesTo pricing score is 3 out of 10 (10 is most expensive). Access ComparesTo pricing guide for Heartland Point of Sale. You can also find here pricing information from Heartland Point of Sale's website.

Pros

• Heartland Point of Sale is easy to learn, easy to navigate, and user-friendly
• The software offers optimal customer service
• Users have access anywhere and anytime
• The POS and retail management software is developer friendly and supports building custom apps on their retail platform
• The software supports adding additional locations, stations and users to existing subscriptions

Cons

• Springboard does not have an employee time clock tracking
• Springboard’s live phone support is only available for Premium Support users at an additional cost
• The customer support of Springboard doesn’t offer any 24/7 live support for both Premium support and normal support users
• The software doesn’t offer any mobile dedicated app for iOS or Android device users

How it stacks up?

Access a head to head analysis of Heartland Point of Sale vs alternative software solutions.

Springboard Retail Software vs. Lightspeed Retail

Springboard Retail Software starts at $69 per month per user, while Lightspeed Retail starts at $79 per month per register. The cost of implementation for Springboard Retail is $5000-$10000, while Lightspeed Retails implementation cost is $1000-$5000. Springboard Retail offers features like inventory management, customer management, and reporting. On the other hand, Lightspeed Retail provides features such as eCommerce integration, supplier management, and employee management.

Springboard Retails pros include robust inventory tracking and real-time reporting. Lightspeed Retails pros include seamless eCommerce integration and advanced reporting capabilities. Springboard Retails cons include a steeper learning curve for beginners. Lightspeed Retails cons include limited customization options for reporting.

Typical customers for Springboard Retail are small to midsize retailers in various industries. Lightspeed Retail caters to retail businesses of all sizes, including specialty shops and restaurants. In terms of user interface, Springboard Retail offers a user-friendly desktop interface, while Lightspeed Retail provides a more modern and intuitive desktop interface. Both software have mobile interfaces that allow users to manage their retail operations on the go.

Integration-wise, Springboard Retail integrates with QuickBooks, Shopify, WooCommerce, and Mailchimp. Lightspeed Retail integrates with Xero, QuickBooks Online, Shopify, and Magento. Springboard Retail is scalable for small to midsize businesses, while Lightspeed Retail is scalable for businesses of all sizes, serving a larger number of users.

Springboard Retail Software vs. Vend

Springboard Retail Software starts at $69 per month per user, while Vend starts at $99 per month per register. The cost of implementation for Springboard Retail is $5000-$10000, while Vends implementation cost is $0-$5000. Springboard Retail offers advanced reporting and customer management features. Vend provides features like inventory management, eCommerce integration, and loyalty programs.

Springboard Retails pros include robust reporting and analytics capabilities. Vends pros include easy setup and a user-friendly interface. Springboard Retails cons include a higher implementation cost. Vends cons include limited customization options for reporting.

Typical customers for Springboard Retail are small to midsize retailers in various industries. Vend caters to retail businesses of all sizes, including fashion boutiques and electronics stores. In terms of user interface, Springboard Retail offers a more comprehensive desktop interface, while Vend provides a simpler and more streamlined desktop interface. Both software have mobile interfaces for on-the-go management.

Integration-wise, Springboard Retail integrates with QuickBooks, Shopify, WooCommerce, and Mailchimp. Vend integrates with Xero, QuickBooks Online, Shopify, and Magento. Springboard Retail is scalable for small to midsize businesses, while Vend is scalable for businesses of all sizes, serving a larger number of users.

Frequently Asked Questions (FAQs)