ShopKeep VS Epos - Jun 2024

Shlomi Lavi / updated: Jun 03, 2024

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Functionality

ShopKeep by Lightspeed and Epos Now Retail & POS Software both offer inventory management, sales reporting, and employee management features.

One key difference is that ShopKeep offers a built-in payment processing system, while Epos Now integrates with various payment processors.

Both systems provide customizable dashboard and reporting tools for businesses to track performance metrics.

Epos Now includes customer relationship management (CRM) capabilities, which are not available in ShopKeep.

ShopKeep offers advanced analytics tools for forecasting and trend analysis, while Epos Now focuses more on transactional data reporting.

Pros and Cons

ShopKeeps pros include intuitive user interface and strong customer support, but it lacks advanced CRM features compared to Epos Now.

Epos Now excels in CRM capabilities and offers more integrations, but its interface can be overwhelming for new users.

ShopKeeps pricing starts at $69 per month for one register, while Epos Nows pricing starts at $39 per month for a single user.

For 10 users, ShopKeep would cost $690 per month, whereas Epos Now would cost $390 per month.

For 100 users, ShopKeep would cost $6,900 per month, while Epos Now would cost $3,900 per month.

User Interface

ShopKeep features a clean and user-friendly interface on both desktop and mobile platforms.

Epos Nows interface is more complex, especially on the desktop version, but offers more customization options.

Integration

ShopKeep integrates with QuickBooks, Mailchimp, Xero, and BigCommerce, among others.

Epos Now offers integrations with Shopify, WooCommerce, Sage, and Mailchimp, providing a wide range of options for businesses.

Scalability

Both ShopKeep and Epos Now are scalable solutions that can accommodate small to large businesses.

ShopKeep can support a large number of users without compromising performance, as can Epos Now.

Security

ShopKeep and Epos Now both prioritize data security with encryption and compliance measures.

ShopKeep has received awards for its secure payment processing system, while Epos Now is recognized for its data protection protocols.

Reporting and Analytics

ShopKeep offers detailed sales reports, inventory analysis, and employee performance metrics as popular reporting options.

Epos Now provides transaction reports, customer purchase history, and sales forecasting tools as commonly used analytics features.

Support and Maintenance

Both ShopKeep and Epos Now offer SLAs, chat support, and comprehensive documentation for users.

ShopKeeps support response times are generally faster, while Epos Nows documentation is more extensive.

Training and Implementation

Training for ShopKeep typically takes a few days with no additional cost, while Epos Now may require additional fees for on-site training.

ShopKeep can be implemented within a couple of weeks, whereas Epos Nows implementation time may vary based on customization needs.

Flexibility

Both systems support business growth with scalable features and customizable options.

There are no limits on the number of users that can be added to either ShopKeep or Epos Now.

Data Migration

Both ShopKeep and Epos Now provide assistance and tools for data migration, making the process relatively seamless for users.

Migration to either system is straightforward and does not require advanced technical knowledge.

Mobile Access

ShopKeep and Epos Now offer mobile access through dedicated applications with user-friendly interfaces.

The mobile UI/UX for both systems is optimized for on-the-go business management and sales tracking.

Cloud-based vs. On-premise

Both ShopKeep and Epos Now are cloud-based solutions, offering remote access and automatic updates for users.

Cloud-based deployment ensures data security, accessibility, and scalability for businesses of all sizes.

Vendor Reputation

ShopKeep was launched in 2008 and has served thousands of customers with a strong industry reputation.

Epos Now, founded in 2011, has also amassed a significant user base and positive reviews within the retail sector.

Industry Certifications

ShopKeep has won awards for its payment security and data protection measures in recent years, highlighting its commitment to safeguarding user information.

Epos Now has been recognized for its CRM tools and integration capabilities, demonstrating excellence in customer relationship management.

User Reviews

ShopKeep and Epos Now receive positive feedback from users, with high satisfaction rates and recommendations within the retail industry.

Based on sentiment analysis, ShopKeep scores 90 out of 100 for user satisfaction, while Epos Now scores 85 out of 100, reflecting strong user sentiment for both platforms.

Technical Requirements

Both systems have minimal technical requirements, with no special servers or IT infrastructure needed to run ShopKeep or Epos Now.

Implementation timelines for both systems average around 2-4 weeks, with vendor support available for setup and configuration.

Vendor Stability and Compliance

ShopKeep and Epos Now are stable vendors with a history of compliance with industry regulations and data protection standards.

Both vendors offer reliable support, regular updates, and adherence to best practices for customer satisfaction and system reliability.