Top 54 VoIP Software (Jun 2024)

VoIP Buyer's Guide

Overview

VoIP (Voice over Internet Protocol) software is a technology that enables users to make voice calls over the internet rather than through traditional telephone lines. This software converts voice signals into digital signals that can be transmitted over the internet, offering a cost-effective and efficient communication solution for businesses.

Why Businesses Need It

Businesses need VoIP software to streamline their communication processes, reduce costs associated with traditional phone systems, and enable remote work capabilities. VoIP software also offers advanced features such as video conferencing, call recording, voicemail-to-email transcription, and more, enhancing overall communication efficiency.

Main Features

Some of the main features of VoIP software include:

• Call management
• Call forwarding and routing
• Conference calling
• Auto-attendant
• Voicemail
• Integration with other business applications

Main Business Processes VoIP Software Can Help With

VoIP software can help businesses with the following processes:

• Internal and external communication
• Customer support and service
• Remote collaboration
• Sales and marketing calls
• Training and onboarding sessions

Steps to Buy VoIP Software

When buying VoIP software, consider the following steps:

1. Assess your business communication needs
2. Research different VoIP software providers
3. Request demos and trials
4. Compare pricing and features
5. Choose a provider and plan
6. Implement and integrate the software
7. Train your team on using the software

Things to Consider

When choosing VoIP software, consider factors such as:

• Scalability
• Reliability and call quality
• Security features
• Integration capabilities
• Customer support

Popular Vendors and Market Share

Some of the most popular VoIP software vendors and their market share include:

• 1. RingCentral - Market share: 18%
• 2. 8x8 - Market share: 12%
• 3. Vonage - Market share: 9%
• 4. Zoom Phone - Market share: 7%
• 5. Nextiva - Market share: 6%

Trends and Future of VoIP Software

The future of VoIP software is likely to see advancements in AI-powered features, improved security measures, increased integration with other business tools, and enhanced mobile capabilities. Additionally, the rise of remote work is expected to drive further innovation in VoIP technology.

10 Questions to Ask VoIP Software Vendors During a Demo

1. How does your software ensure call quality and reliability?
2. What security measures are in place to protect communication data?
3. Can your software integrate with our existing CRM system?
4. What scalability options does your software offer?
5. How does your pricing structure work, and what is included in each plan?
6. Do you provide 24/7 customer support?
7. What mobile capabilities does your software offer?
8. Can your software support video conferencing and screen sharing?
9. What training and onboarding support do you provide for new users?
10. What sets your software apart from other VoIP solutions in the market?

Head to head VoIP software leaders comparisons:

List of VoIP Software:

Business Phone Systems Price Range

Organizations would typically have to pay up between $17 and up to $1000 for Business Phone Systems software. However, the Price differs between Hosted systems and on-premise ones, and the majority of vendors charge their software cost per user. Additional billing can be present for services such as VoIP-Traditional Phone switch, Broadband, and Hosting. Users can also consider price points for some of these software products by their fit for company size, such as is follows:

• Small scale businesses can expect to pay between $15 and $40 a month for VoIP Business Phone Systems. For example, GoToConnect and RingCentral Office pricing both begin at $20 a month, Dialpad Talk cost price at $15 per month, and Mitel pricing goes for $21 monthly. Furthermore, Ooma Office has a base subscription of $20 per month, with another Pro plan at $25 monthly. Vonage Business Solutions charges $15 per month for each line, and users can get an extension for $40 a month per line.
• Medium-sized organizations would typically find software with cost price ranging between $95 and $179 monthly. For example, CallRails Business subscriptions start at $95 a month, REIRail Gold pricing begins at $97 per month, and MeetingSphere costs $99 monthly. Also, Dixa has a Professional plan which costs $99 a month, a Premium and Platinum plan that goes for $139 and $179 per month, respectively.
• Large Corporations generally have to pay up to $1500 a month for VoIP BPS software. DCDial, for example, has a Grow plan, which begins at $899 a month, with the option to a Pro subscription, which costs $1499 per month. BoardBookIt Professional pricing starts at $585 a month, with an enterprise plan which has a cost price of $792 monthly. Additionally, Brazen pricing begins at $1999 for each event.

Some of the best of breeds have cost prices that lie within distinct price ranges; the analyses of their pricing are as follows:

• VoIP Phone Systems These software products exist within the price range of $30-$45 a month. For example, Versature Essentials cost $30 per month, and its user can opt for the Professional and Enterprise plans, both of which go for $35 and $45 a month, respectively. MiCloud Connect has a starting cost price of $21 per month for each user, with Premier and Elite subscriptions, which costs $27 and $38 monthly. Furthermore, pricing for MightyCall starts at $20 a month, TeamViewer at $49 per month, and ConnectWise One at $19 monthly.
• VoIP SoftPhones Users would generally have to pay between $0 and $100 a month for VoIP Softphone software. For instance, Freshcaller Sprout is free, and its users can procure Blossom or Garden subscriptions for $19 and $39 a month, respectively. Furthermore, Nice inContact pricing starts at $100 monthly for each user and Intulse at $15 a month.
• Auto Attendant Systems Auto Attendant System products have prices that could reach up to $1000 a month. For example, Voximplant has a Small subscription which starts at $100 a month, and a Medium Messaging plan at $1000 per month. MightyCall pricing goes for $20 a month, and Sharpen cost price begins at $25 monthly – Sharpen also has an Empower plan that costs $119 per month.
• Small Business Phone Systems Users can expect a price range of $15-$65 for Small Business Phone Systems software. SIP.US cost price, for example, starts at $25 monthly, ActiveDEMAND pricing begins at $15 a month and goes up to $65 per month.
• Online Meeting Software These products have cost prices between $7 and $32 a month. Cisco Webex Starter pricing is $14 per month for each host, Doodle Team costs $32 a month, and SamePage goes for $8 monthly. Livestorm also begins at $39 monthly.
• Business Phone Service Providers Vendors of Business Phone Service Provider software generally charge between $20 and $100 per month for starter subscriptions. Genesys Cloud 1 pricing starts at $75 a month, CallHippo Bronze at $18 monthly, and MeetFox at $11 per month.
• Conference Calling Software These software products have cost prices up to $199 a month. For example, HighFive pricing starts at $199 per month for each room, LoopUp costs $22 monthly, and Vectera Pro at $9 each month per host.