Top 54 Ticket Management Software (Jun 2024)

Ticket Management Buyer's Guide

Overview

Customer Relationship Management (CRM) software is a category of applications that help businesses manage interactions with current and potential customers. It utilizes data analysis about customers history with a company to improve business relationships, specifically focusing on customer retention and ultimately driving sales growth.

Why Businesses Need It

CRM software is essential for businesses looking to streamline their sales, marketing, and customer service processes. It helps in organizing, automating, and synchronizing customer interactions, leading to improved efficiency and effectiveness in managing customer relationships. By centralizing customer data, businesses can provide better customer service, target potential customers more effectively, and increase overall sales.

Main Features

Some of the key features of CRM software include:

• Customer contact management
• Sales automation
• Marketing automation
• Lead management
• Customer support and service
• Analytics and reporting
• Integration with other business tools

Main Business Processes CRM Software Can Help With

CRM software can assist businesses in various processes, including:

• Managing customer interactions
• Tracking leads and opportunities
• Automating marketing campaigns
• Improving customer service and support
• Analyzing customer data for insights
• Forecasting sales and revenue

Steps to Buy CRM Software

When buying CRM software, consider the following steps:

1. Assess your business needs
2. Research different CRM solutions
3. Request demos from vendors
4. Check for integration capabilities
5. Consider scalability and pricing
6. Read customer reviews and testimonials
7. Consult with IT and sales teams
8. Negotiate terms and finalize the purchase

Things to Consider

When choosing CRM software, consider factors such as:

• Scalability
• Ease of use
• Customization options
• Integration with existing systems
• Data security and compliance
• Training and support provided
• Pricing and licensing models

Popular Vendors and Market Share

Some of the most popular CRM software vendors and their market share include:

• Salesforce - 19.5%
• SAP - 8.3%
• Oracle - 5.5%
• Microsoft - 3.8%
• Adobe - 3.6%

Trends and Future of CRM Software

Some trends shaping the future of CRM software include:

• Increased focus on AI and automation
• Integration of social media data
• Mobile CRM applications
• Enhanced data analytics for personalization
• Greater emphasis on customer experience

10 Questions to Ask CRM Software Vendors During a Demo

When evaluating CRM software, consider asking the following questions during a demo:

1. Can the software automate lead assignment and follow-ups?
2. How does the software handle data migration from existing systems?
3. Does the software offer customizable reporting and dashboards?
4. What security measures are in place to protect customer data?
5. Is the software capable of integrating with other business tools?
6. How does the software facilitate customer segmentation and targeting?
7. What training and support options are available for users?
8. Can the software be accessed via mobile devices?
9. Does the software provide AI-driven insights for sales and marketing?
10. What are the pricing structures and scalability options offered?

List of Ticket Management Software:

Customer Relationship Management (CRM) Software Price Range

Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.

The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.

In addition, CRM products target different sizes of organizations, and their price ranges are as follows:

• Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
• Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
• Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.

CRM best of breeds and their price ranges are as follows:

• Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
• Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
• SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
• Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
• Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.