Top 54 Issue Management Software (Jun 2024)

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Shlomi LaviShlomi Lavi / updated: Jun 06, 2024

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Issue Management Buyer's Guide

Overview

Issue management software is a category of tools that help businesses track, prioritize, and resolve issues or problems within their organization. These issues can range from customer complaints and technical glitches to project delays and quality control issues. By using issue management software, businesses can streamline their problem-solving processes, improve communication, and ensure timely resolution of issues.

Why Businesses Need It

Businesses need issue management software to effectively manage and resolve issues that arise in their day-to-day operations. By centralizing issue tracking and management, businesses can ensure that no problem falls through the cracks and that all issues are addressed in a timely manner. This can help improve customer satisfaction, streamline internal processes, and prevent small issues from escalating into larger problems.

Main Features

The main features of issue management software typically include:

  • Issue tracking: allowing users to log, track, and monitor issues from creation to resolution.
  • Priority setting: enabling users to prioritize issues based on their severity and impact on the business.
  • Assignment and escalation: assigning issues to team members and escalating them when necessary to ensure timely resolution.
  • Reporting and analytics: generating reports and insights on issue trends, resolution times, and team performance.
  • Integration capabilities: integrating with other tools and systems such as project management software and CRM systems.

Main Business Processes the Software Apps Can Help With

Issue management software can help businesses with the following processes:

  • Customer support: managing and resolving customer complaints and issues in a timely manner.
  • IT support: tracking and resolving technical issues and outages to minimize downtime.
  • Project management: identifying and addressing project risks and roadblocks to keep projects on track.
  • Quality control: tracking and resolving quality issues to maintain product and service standards.
  • Compliance management: ensuring that regulatory issues and non-compliance issues are addressed promptly.

Steps on How to Buy This Software

When buying issue management software, consider the following steps:

  1. Assess your needs: Identify the specific issues and processes you need the software to address.
  2. Research vendors: Look for reputable vendors that offer issue management software with the features you require.
  3. Request demos: Schedule demos with vendors to see the software in action and ask any questions you may have.
  4. Check references: Ask for customer references to get feedback on the software from existing users.
  5. Consider pricing: Compare pricing plans and choose a solution that fits your budget and offers good value for money.
  6. Negotiate terms: Negotiate with the vendor on pricing, contract terms, and implementation support.
  7. Implement the software: Work with the vendor to implement the software and train your team on how to use it effectively.
  8. Evaluate and optimize: Continuously evaluate the softwares performance and optimize its use to maximize its benefits for your business.

    9. Things to Consider

    When buying issue management software, consider the following factors:

    • Scalability: Ensure the software can scale with your business as it grows.
    • Customization: Check if the software can be customized to meet your specific needs and workflows.
    • Ease of use: Choose a user-friendly interface that your team can easily adopt and use.
    • Integration: Ensure the software can integrate with your existing tools and systems for seamless data flow.
    • Security: Prioritize data security and compliance features to protect sensitive information.

    Most Popular Vendors and Their Market Share

    Some of the most popular vendors in the issue management software category include:

    • Jira Service Management by Atlassian
    • Zendesk
    • ServiceNow
    • Freshdesk
    • Zoho Desk

    Atlassians Jira Service Management holds a significant market share in the issue management software category, followed by Zendesk and ServiceNow.

    Trends and Next in This Category

    Some trends and developments in the issue management software category include:

Project Management Software Price Range

Project management products pricing are divided into three tiers. The prices range between $0 to $7, $7 to $10, and $10 upwards. In addition to this, the prices are set on a "per user, per month" basis or a bulk "per month" basis. However, it is worth noting that these price ranges are mostly for the lower offering found on each vendor website.

Enterprise plans on project management software have more robust features; thus, they cost more but are adjusted to suit each organization based on their number of employees; as a result, their prices are mostly made available upon request. For instance, Asana basic plan costs ₦11, Miro costs $10, and Toggl pricing falls around $8— all per user per month; but their prices for their enterprise plan quotes are not made available.

In addition, project management prices are set based on the size of an organization. Their ranges are as follows:

  • Small Businesses can expect to pay around $5 per user for the basic plan of a project management software. However, small businesses with a very tiny workforce can get many project management products for free because they have free versions that allow between 2-5 employee sizes. Examples of these vendors offering free versions for a small employee size are Candy, Lumeer, and Quire. Some premium project management for small businesses are MetaTask, which starts at $6 per month, FreedCamp pricing starts at $1.50 per month, and Tracked for BaseCamp cost around $3 per month.
  • Medium Businesses can expect to pay between $5 to $25 for project management software, depending on the package type and their number of employees. Todo.Vu costs around $9 per user, per month, Studio Organizer pricing starts at $19.50, and Lumeer costs around $8.
  • Large Businesses can expect to pay less than medium-sized businesses for standard project management packages because their workforce is larger. However, prices for enterprise plans cost more. For example, Agile CRM costs around $80 per month, JotForm pricing is around $100 per month, and Kanbanchi $40 per month.

The price ranges for project management best of breeds are as follows:

  • Collaboration Software Most of the collaboration tools in the market are priced per month and per user, and their pricings are usually divided into three tiers, which range from $0 to $4, $4 to $16, and $16 upward, respectively. However, these are the entry-level plans; premium and enterprise plans cost more depending on the vendors. An example is Pobuca Connect, which costs $2 monthly per user for its standard plan and $8 monthly per user for its enterprise plan. Others are Loop email, which costs at $8 monthly per user; HeySpace pricing starts at $4 monthly per user.
  • Time Tracking Software Vendors of most time tracking software charge on a per user, per month basis, and the prices are divided into three tiers; they range from $0 to $3, $3 to $9, and $9 and above. Note that these are prices for the entry-level plans. For instance, Time Doctor pricing starts from $5 per month, TimeCamp pricing from around $6 per month, and Elorus costs up to $9 per month.
  • Workflow Management Software Like other products related to project management, workflow management software are usually priced on a per-user, per-month basis, and the prices range from $0 to $13 and above. For example, Forms on Fire pricing starts from $20 monthly per user, Formstacks Form starts from $19 monthly, and KissFlow Digital Workplace from $360 per month for 30 users.
  • Time & Expense Software Time and expense products in the market have pricings that range from $2 and $11 upwards, depending on the type of plan and number of users. Examples are EverHour, which starts from $5 monthly per user, Microsoft Dynamics GP costs for less than $1, and WorkTime Professional pricing starts from around $12 per month.
  • Professional Services Automation Software Users can expect to be charged per month for most products in this category. The prices can be divided into three sections, and they range from $3 to $50 and above. For example, TigerPaw Software pricing is priced around $80 per user, per month, Business VoiceEdge costs around $30 per month, and Coaches Console pricing is around $150 per month.

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