Top 6 Field ticketing Software (Jun 2024)

Field ticketing Buyer's Guide

Overview

Field ticketing software is a type of technology that enables businesses to streamline their field service operations by digitizing and automating the process of creating, assigning, and tracking work orders or service tickets. It helps businesses manage field technicians, track work progress in real-time, and improve overall operational efficiency.

Why Businesses Need It

Businesses in industries such as construction, HVAC, plumbing, electrical, and telecommunications rely heavily on field service operations. Field ticketing software helps these businesses optimize their field service management processes, increase productivity, enhance customer satisfaction, and improve communication between office staff and field technicians.

Main Features

Key features of field ticketing software include work order management, scheduling and dispatching, GPS tracking, mobile access, invoicing and billing, reporting and analytics, inventory management, and integration with other business systems such as CRM or ERP software.

Main Business Processes the Software Apps Can Help With

Field ticketing software can assist businesses with optimizing field service scheduling, dispatching the right technician for the job, tracking technician locations and work progress in real-time, capturing customer signatures and approvals on-site, generating and sending invoices promptly, and analyzing field service performance through detailed reports and analytics.

Steps on How to Buy This Software

1. Identify your business needs and goals for implementing field ticketing software. 2. Research and shortlist field ticketing software vendors based on your budget and requirements. 3. Request demos or trials from the selected vendors to evaluate the softwares suitability for your business. 4. Consider factors such as ease of use, scalability, integration capabilities, customer support, and pricing. 5. Negotiate the terms of the software purchase, including pricing, licensing, and implementation services. 6. Make the final decision and proceed with the purchase and implementation of the chosen field ticketing software.

Things to Consider

When buying field ticketing software, consider the scalability of the solution to accommodate your business growth, the ease of use for both office staff and field technicians, the level of customization available, the security features to protect sensitive data, and the vendors reputation and track record in the field service management industry.

Most Popular Vendors and Their Market Share

Some of the most popular field ticketing software vendors in the market include ServiceMax, FieldEdge, Jobber, ServiceTrade, and FieldAware. The market share of these vendors may vary based on the target industry, company size, and geographic location.

Trends and Next Steps in This Category

Recent trends in field ticketing software include the adoption of artificial intelligence and machine learning for predictive maintenance, the integration of IoT devices for real-time monitoring and diagnostics, and the emphasis on mobile-first solutions for field technicians. The next steps in this category may involve further automation of field service processes, increased focus on data analytics for performance optimization, and the development of more user-friendly interfaces for enhanced customer experience.

10 Questions to Ask Software Vendors During a Demo

1. How does your field ticketing software handle scheduling and dispatching of field technicians?
2. Can the software integrate with our existing CRM or ERP system?
3. What mobile capabilities does your software offer for field technicians on the go?
4. How does the software track and report on field service performance metrics?
5. What security measures are in place to protect our data and customer information?
6. Is the software scalable to accommodate our growing business needs?
7. What level of customer support and training do you provide for the software implementation?
8. Are there any additional costs or hidden fees we should be aware of?
9. Can you provide references from other companies in our industry who have implemented your software?
10. What are your future development plans for the software, and how will it benefit our business?

List of Field ticketing Software:

Computerized Maintenance Management System (CMMS) Software

Users can expect to pay between $0 and above $100 a month for the base subscription of the average CMMS Software. The price models are mostly in per month/per user form. Vendors can also charge for additional features such as mobile applications, report dashboarding and document management. However, price points at the different organization sizes vary, and the breakdown is as follows:

• Small-sized businesses can expect to pay between $75 and $110 a month for a CMMS software. For instance, Maintenance Care Premium pricing begins at $75 a month, MicroMain costs up to $89 for each administrator, and iMaint cost price is at $75 a month. Additionally, Maintenance Connection Technician pricing goes for $60, with a Professional plan at $110 a month.
• CMMS software for Medium organizations has a price range of $0-195 per month. For example, UpKeep pricing starts at $0 per month, Hippo CMMS cost price is at $99 a month, and eMaint CMMS pricing goes for $33 per month. Other vendors include Fracttal Asset Cloud whose base subscription price is $195 a month, MaintainX is free but with a Premium and Enterprise plan that cost $33 and $115 respectively.
• Large companies would have to pay $225-1000 a month for CMMS software. For example, TrackAbout pricing plan starts at $225 a month; SAM Aviation Maintenance pricing begins at $300 monthly and DirectLine at $395 per month. However, some vendors use annual billing for their subscription, such as ProLease, which goes for $6000 a year.

Some of the price points for the best of breeds of CMMS software are available as follows:

• Asset Tracking Software Asset Tracking Software generally has price points within $40 and $119 a month. For instance, Wasp AssetCloud pricing begins at $119 a month, EZOfficeInventory at $40 a month and ManagerPlus costs $45 per month. Some vendors charge annually, or a one-time license, examples of such vendors are MPulse which price begins at $3500 as a one-off fee and GoCodes which has an entry plan of $810 per year.
• Aviation MRO software Users can expect to pay $60-$99 per month for base Aviation MRO software subscriptions. For illustration, MaintiMizer pricing starts at $60 a month, Loc8 cost price goes for $39 per month, and FreshService Blossom subscription plan starts at $29 monthly. The products also have yearly plans and one-off licensing as well; for example, SS-CMMS pricing begins at $90 a year, and ManWinWin cost price goes for a one-off fee of $599.
• Equipment Management Software Equipment Management Software products generally begin at $5 a month. For example, Fleetio Base subscription costs $5 a month, 60Hertz pricing starts at $20 a month, and FaciliWorks 8i CMMS cost around $69 monthly. Also, PTM-Vision subscription begins at $80 per month, CHEQROOM and TabWare at $55 a month. Other products have one-time payment plans, such as MAPCON which goes for $495, FastMaint CMMS for $600 and Equipment360 for $1200.
• Predictive Maintenance Software The price range for Predictive Maintenance Software is $20-$100 a month. QWare CMMS goes for $90 a month, Factory View Online for $50 a month and WebDPW for $20 per month for each user. AssetTiger has a yearly subscription plan of $100, and eSPACE pricing starts at $50 a month; Some vendors offer One-time subscriptions, such as Wintac which starts $1495.
• Preventive Maintenance Software These product subscription plans begin at $20 and can go up to $2390. For example, Limble CMMS base subscription costs $35 a month, GageList Calibration Management cost price starts at $20 a month, and IndySoft Calibration Management pricing goes for $199 a month. Calibration Control also charges a one-time fee of $768, and MEX Maintenance pricing starts at $2390.
• Work Order Software Users can expect to pay between $2 and $775 a month for Work Order Software. For instance, Sortly Pro pricing begins at $39 a month with an Ultra plan which goes for $99 monthly. MYBOS pricing goes for $2 a month and iOFFICE for $775 a month. Also, Tikkit cost price begins at $59 a month, TOPdesk for $55 a month, and OfficeTrax for $10 a month. ProCalV5 cost $3000 for a lifetime licensing.