Top 7 Call Monitoring Software (Jun 2024)

Call Monitoring Buyer's Guide

Overview

Communications software is a type of technology that enables individuals and businesses to communicate effectively through various channels such as email, instant messaging, video conferencing, and voice calls. This software category plays a crucial role in enhancing collaboration, productivity, and connectivity within organizations.

What is this software category and why businesses need it?

Businesses need communications software to streamline their internal and external communication processes. This software allows teams to stay connected in real-time, regardless of their physical location. It also facilitates efficient collaboration, file sharing, and decision-making, ultimately leading to improved productivity and business outcomes.

Main Features

Key features of communications software include email integration, instant messaging, video conferencing, voice calls, file sharing, contact management, mobile accessibility, and integration with other business tools such as customer relationship management (CRM) systems.

Main Business Processes the software apps in this category can help with

Communications software can assist businesses in various processes such as internal team collaboration, client communication, project management, remote work facilitation, customer support, sales calls, virtual meetings, and training sessions.

Steps on how to buy this software

When buying communications software, the first step is to assess your organizations communication needs and challenges. Next, research different software providers, compare their features and pricing, read customer reviews, and request demos or free trials. After selecting a suitable vendor, negotiate the contract terms and ensure proper implementation and training for your team.

Things to consider

When purchasing communications software, consider factors such as scalability, ease of use, security features, compatibility with existing systems, mobile accessibility, customer support, pricing plans, and customization options to meet your specific business requirements.

Most Popular Vendors and Market Share

Some of the most popular vendors in the communications software category include Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex, and Skype for Business. As of the latest data, Microsoft Teams holds the largest market share in this category, followed by Slack and Zoom.

Trends and Next in this category

Current trends in the communications software category include the increasing adoption of remote work tools, AI-powered communication features, integration with collaboration platforms, enhanced security measures, and virtual event capabilities. The future of this category is likely to see further advancements in video conferencing technology, virtual reality integration, and seamless omnichannel communication solutions.

10 Questions to Ask Software Vendors During a Demo

1. How does your communications software ensure data security and privacy?
2. Can your software integrate with our existing email and CRM systems?
3. What collaboration features does your software offer for remote teams?
4. How does your software support video conferencing and virtual meetings?
5. What customer support options are available for your product?
6. Is your software scalable to accommodate our growing business needs?
7. What mobile accessibility features does your software provide?
8. Are there any customization options available for the software?
9. How does your pricing model work, and what are the different plans available?
10. Can you provide references from current customers using your communications software?

Head to head Call Monitoring software leaders comparisons:

List of Call Monitoring Software:

Business Phone Systems Price Range

Organizations would typically have to pay up between $17 and up to $1000 for Business Phone Systems software. However, the Price differs between Hosted systems and on-premise ones, and the majority of vendors charge their software cost per user. Additional billing can be present for services such as VoIP-Traditional Phone switch, Broadband, and Hosting. Users can also consider price points for some of these software products by their fit for company size, such as is follows:

• Small scale businesses can expect to pay between $15 and $40 a month for VoIP Business Phone Systems. For example, GoToConnect and RingCentral Office pricing both begin at $20 a month, Dialpad Talk cost price at $15 per month, and Mitel pricing goes for $21 monthly. Furthermore, Ooma Office has a base subscription of $20 per month, with another Pro plan at $25 monthly. Vonage Business Solutions charges $15 per month for each line, and users can get an extension for $40 a month per line.
• Medium-sized organizations would typically find software with cost price ranging between $95 and $179 monthly. For example, CallRails Business subscriptions start at $95 a month, REIRail Gold pricing begins at $97 per month, and MeetingSphere costs $99 monthly. Also, Dixa has a Professional plan which costs $99 a month, a Premium and Platinum plan that goes for $139 and $179 per month, respectively.
• Large Corporations generally have to pay up to $1500 a month for VoIP BPS software. DCDial, for example, has a Grow plan, which begins at $899 a month, with the option to a Pro subscription, which costs $1499 per month. BoardBookIt Professional pricing starts at $585 a month, with an enterprise plan which has a cost price of $792 monthly. Additionally, Brazen pricing begins at $1999 for each event.

Some of the best of breeds have cost prices that lie within distinct price ranges; the analyses of their pricing are as follows:

• VoIP Phone Systems These software products exist within the price range of $30-$45 a month. For example, Versature Essentials cost $30 per month, and its user can opt for the Professional and Enterprise plans, both of which go for $35 and $45 a month, respectively. MiCloud Connect has a starting cost price of $21 per month for each user, with Premier and Elite subscriptions, which costs $27 and $38 monthly. Furthermore, pricing for MightyCall starts at $20 a month, TeamViewer at $49 per month, and ConnectWise One at $19 monthly.
• VoIP SoftPhones Users would generally have to pay between $0 and $100 a month for VoIP Softphone software. For instance, Freshcaller Sprout is free, and its users can procure Blossom or Garden subscriptions for $19 and $39 a month, respectively. Furthermore, Nice inContact pricing starts at $100 monthly for each user and Intulse at $15 a month.
• Auto Attendant Systems Auto Attendant System products have prices that could reach up to $1000 a month. For example, Voximplant has a Small subscription which starts at $100 a month, and a Medium Messaging plan at $1000 per month. MightyCall pricing goes for $20 a month, and Sharpen cost price begins at $25 monthly – Sharpen also has an Empower plan that costs $119 per month.
• Small Business Phone Systems Users can expect a price range of $15-$65 for Small Business Phone Systems software. SIP.US cost price, for example, starts at $25 monthly, ActiveDEMAND pricing begins at $15 a month and goes up to $65 per month.
• Online Meeting Software These products have cost prices between $7 and $32 a month. Cisco Webex Starter pricing is $14 per month for each host, Doodle Team costs $32 a month, and SamePage goes for $8 monthly. Livestorm also begins at $39 monthly.
• Business Phone Service Providers Vendors of Business Phone Service Provider software generally charge between $20 and $100 per month for starter subscriptions. Genesys Cloud 1 pricing starts at $75 a month, CallHippo Bronze at $18 monthly, and MeetFox at $11 per month.
• Conference Calling Software These software products have cost prices up to $199 a month. For example, HighFive pricing starts at $199 per month for each room, LoopUp costs $22 monthly, and Vectera Pro at $9 each month per host.